CUSTOMER SERVICE
GENERAL PROVISIONS
We take the security and confidentiality of your information very seriously and are committed to ensuring its protection and integrity under the terms of this Policy.
This Privacy Policy describes how LLC Elusso (hereinafter referred to as the “Company”) obtains information about you, including your personal data, which may be provided directly by you or, on your behalf, received from third parties — the Company’s partners. It also explains the Company’s methods for collecting, using, storing, protecting, and disclosing such information.
Please read this Policy carefully to understand how your personal data is processed by the Company.
 If you do not agree with the practices described herein, you should refrain from using our information resources, including but not limited to the Company’s website, social media accounts, and dedicated messaging channels (collectively referred to as the “Platforms”).
By accessing or using the Company’s Platforms, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.
If you have any questions or concerns regarding this Policy, please refer to the FAQ section or contact the Company through the feedback form availabl
PRINCIPLES OF PERSONAL DATA PROCESSING
In handling your personal information, the Company adheres to internationally recognized data protection principles, consistent with the general standards established by applicable personal data protection laws, including the principles of lawfulness, fairness, and transparency.
Lawfulness, fairness, and transparency.
 Personal data shall be processed lawfully, fairly, and transparently. Information about the purposes, methods, and scope of processing shall be presented in a clear and accessible manner.
Purpose limitation.
 Data shall be collected and used solely for the purposes stated in this Privacy Policy.
Data minimization.
 The Company does not collect personal information in excess of what is necessary to achieve the purposes described herein.
Accuracy.
 Inaccurate personal information shall be deleted or corrected upon the user’s request.
Storage limitation.
 Personal data shall be retained only for as long as necessary to fulfil the purposes of processing.
Integrity and confidentiality.
 The Company shall ensure that personal data is protected against unauthorized or unlawful processing, accidental loss, destruction, or damage through the implementation of appropriate technical and organizational measures.
INFORMATION PROCESSED BY THE COMPANY
The information processed by the Company may include, but is not limited to, the following:
Information provided by you to the Company or its partners when completing various forms, including during registration on the Company’s Website, subscribing to newsletters, submitting inquiries via feedback forms, or participating in promotions and marketing activities conducted by the Company or its partners;
Personal data you provide to the Company, such as your name (or pseudonym), e-mail address, phone number, nationality, home address, ID document details, payment card or e-wallet information, taxpayer identification number, and similar details;
Transaction information relating to purchases made through the Company’s Website or partner platforms, including payment details and order status updates;
Technical and analytical information that does not directly identify you, including data about your device, browsing behavior, access times, browser type, operating system, IP address, and other information collected through cookies and tracking technologies;
Statistical and performance data used to improve the quality of the Company’s Platforms and customer service, such as traffic metrics, session logs, location data, and communication records relevant to your use of the Platform.
TECHNOLOGIES USED FOR AUTOMATED DATA COLLECTION
The technologies used by the Company for automatic data collection may include the following:
• Cookies.
 A cookie is a small data file containing a unique identifier consisting of letters and numbers that is sent by a web server and stored on your device.
 Cookies are used as a reliable mechanism to remember information about you and simplify your interaction with our Platforms. Cookies typically do not contain personally identifiable information; however, personal data processed by the Company may be linked to information stored in or obtained from cookies.
• Flash cookies.
 Certain functions of the Platforms may use locally stored objects (also known as flash cookies) to collect and retain information about your preferences and navigation to, from, and within the Platform.
 Flash cookies are not managed through standard browser cookie settings.
• Web beacons.
 The Website pages and e-mail communications may contain small electronic files known as web beacons (also referred to as clear GIFs, pixel tags, or single-pixel GIFs).
 These allow the Company, for example, to count users who have visited specific pages or opened emails, and to gather related statistical information, such as measuring the popularity of particular Website content.
Purposes of automatic data collection:
 – authenticating your device when visiting the Company’s Platforms and displaying the most relevant content;
 – determining whether you are visiting under a registered account or as a guest;
 – recognizing you when you return to the Platform;
 – storing information about your preferences and personalizing the Platform experience;
 – improving search speed and navigation efficiency;
 – ensuring security and protection of your account and the Platforms;
 – analyzing Platform usage and performance;
 – assessing audience size and user behavior patterns.
SOURCES OF YOUR PERSONAL DATA
The Company obtains (collects) your personal data from the following sources (“Platforms”):
Websites operated by the Company — including https://lapeal-store.com and other sites created or managed by the Company, as well as Company-controlled areas within third-party platforms, such as Telegram channels or WhatsApp groups;
 • Electronic communication — including e-mail, SMS, and other text-based exchanges between you and the Company;
 • Mobile applications — smartphone applications developed and managed by the Company or its partners;
 • Advertising activities — data regarding your interactions with Company advertisements;
 • Company-generated data — such as your order history, purchase records, preferences, and feedback;
 • Other sources — including social networks, marketing research agencies, advertising partners, publicly available databases, and data obtained through the acquisition of other companies.
PURPOSES AND METHODS OF DATA PROCESSING
The Company uses your personal data to fulfil your orders, manage communication with you, send requested information or marketing updates, improve its services, and manage customer relationships.
To perform contractual obligations (e.g. order processing, payment collection, product delivery, complaint handling, and returns), the Company must collect and use your personal data.
The Company processes your personal data (including sensitive information) based on your explicit consent and solely for the purposes outlined herein.
For the purpose of managing relationships and providing relevant offers — including invitations to marketing campaigns — the Company may process the following personal data: your name (or pseudonym), telephone number, e-mail address, transaction history, and details of ordered products.
 For these purposes, the Company may also send you information about special offers, discounts, and promotions, in line with its legitimate business interests.
 If you prefer not to receive such communications, you may opt out using the method described in each message.
To respond to your inquiries, the Company may need to process the following data: your name (or pseudonym), e-mail address, phone number, and details of your request, including order information, fulfilment status, and proof of purchase.
 Additionally, when you contact the Company’s customer service center, calls and messages may be recorded in accordance with the Company’s legitimate interest in monitoring and improving service quality.
To comply with legal obligations and to establish, exercise, or defend legal claims, the Company may process and retain your personal data as required under applicable law.
 It is within the Company’s legitimate interests to process such data for legal proceedings and compliance purposes.
The Company may also process your personal data to ensure payment security and to prevent fraudulent transactions.
 Such processing is conducted to protect both the Company’s and your legitimate interests and to comply with relevant legal and regulatory obligations.
If you unsubscribe from marketing communications, the Company may retain limited data — such as your name (or pseudonym), e-mail address, phone number, and subscription preferences — to ensure that your opt-out request is respected.
 Should you wish to receive communications again in the future, you may contact the Company at any time to re-subscribe and receive updates, promotions, or product information.
To unsubscribe, you may:
 – click the link provided in any e-mail from the Company;
 – click the “Unsubscribe” button on the Company’s social media page;
 – submit a request through the feedback form available on the Company’s Website.
DISCLOSURE OF PERSONAL DATA
To achieve the purposes outlined above, the Company may disclose personal data collected from or provided by you in accordance with this Privacy Policy:
• The Company may share your data with its affiliates and partners to the extent necessary to enable you to order products, access services, make payments, receive information about your order status, understand your preferences, and receive marketing communications about products or services that may be of interest to you, as well as for other purposes described in this Policy.
• Where required or permitted by law, personal data may be disclosed to regulatory or law enforcement authorities, including in response to lawful requests, court orders, or legal proceedings.
• The Company may also share information with other companies and organizations for the purposes of fraud prevention and credit risk reduction, where it reasonably believes that disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, its users, or others.
The Company takes all necessary measures to ensure that your personal data is handled securely, in compliance with this Privacy Policy and applicable data protection legislation.
Where personal data is transferred outside the jurisdiction in which it was collected, such transfers are made only to countries that ensure an adequate level of data protection and are subject to appropriate safeguards.
DATA RETENTION PERIOD
The Company retains your personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected — including responding to your inquiries, resolving issues, or complying with legal obligations.
This means that the Company may retain your data for a reasonable period to perform its contractual obligations to you, or for a longer duration where required by law or regulatory obligations, such as for the establishment, exercise, or defence of legal claims.
The Company ensures that your personal data is securely deleted or anonymized once it is no longer required for processing.
DATA SECURITY MEASURES
The Company exercises the highest level of diligence to ensure the secure transmission of your personal data from your computer, smartphone, or other electronic devices to its servers.
To this end, the Company uses industry-standard security protocols to maintain confidentiality and integrity of your data (for example, firewalls and TLS encryption) and ensures that your personal data remains protected at all times.
The Company implements and maintains appropriate technical and organizational measures, policies, and procedures to protect your personal data against accidental loss, unauthorized access, use, alteration, or disclosure.
 All information you provide is stored on secure servers protected by firewalls.
 All payment transactions are encrypted using TLS (Transport Layer Security) technology.
Additionally, the Company has implemented the following safeguards:
 • strict confidentiality obligations for employees and service providers;
 • access to your personal data limited to those employees or third parties with a legitimate business need;
 • deletion or anonymization of personal data when it is no longer required for processing purposes;
 • use of secure communication channels for the transfer of personal data.
The security and integrity of your information also depend on you.
 You are solely responsible for keeping your passwords secure when accessing restricted areas of the Platforms. Do not share your password with anyone to ensure the safety of your data.
Please note that the transmission of information over the Internet is not entirely secure, and the Company cannot guarantee the absolute security of your personal information while it is being transmitted to the Platforms.
 You transmit personal information at your own risk.
 The Company is not responsible for any circumvention of privacy settings or security measures implemented on the Platforms.
YOUR RIGHTS REGARDING PERSONAL DATA
If you are subject to data protection laws that grant such rights, you may have certain entitlements in relation to your personal data, as described below.
If you wish to exercise any of these rights, the Company may require additional information to verify your identity before disclosing any personal data. For security reasons, this step is mandatory. The Company reserves the right to charge a reasonable fee, where permitted by law — for example, if your request is manifestly unfounded or excessive.
Requests may be submitted via the feedback form available on the Company’s Website. The Company endeavours to process all requests within a reasonable time frame and in accordance with applicable legislation.
The Company reserves the right to decline a request in the following cases:
 • where fulfilling the request would adversely affect the privacy rights of others;
 • where the Company is entitled to handle the request differently under applicable law;
 • where the request concerns deletion of information that must be retained to meet legal obligations.
The Company will make every reasonable effort to accommodate your request in compliance with the law.
 
Right of Access
You have the right to obtain confirmation as to whether the Company processes your personal data, to receive a copy of such data, and to obtain information on how and why it is processed.
Right to Rectification
You have the right to request the correction of any inaccurate or incomplete personal data held by the Company.
Right to Restrict Processing
You have the right to restrict the processing of your personal data in the following cases:
 • temporarily, while the accuracy of the data is being verified;
 • temporarily, while an objection to processing based on legitimate interest is being considered;
 • if your personal data has been unlawfully processed and you prefer restriction over deletion;
 • where the data is no longer required for its original purpose but is needed by you for the establishment, exercise, or defence of legal claims.
Despite such a restriction request, the Company may continue to process your data if:
 • you have provided consent;
 • the processing is required for legal claims;
 • the processing is necessary to protect the rights of another person or entity.
Right to Erasure (“Right to be Forgotten”)
You have the right to request the deletion of your personal data in the following circumstances:
 • the data is no longer necessary for the purposes for which it was collected;
 • processing is based on your consent and you withdraw that consent;
 • you object to processing for direct marketing purposes;
 • the data has been unlawfully processed;
 • deletion is required to comply with applicable data protection laws.
The Company is not obliged to comply with a deletion request where processing is necessary:
 • for compliance with legal obligations;
 • for the establishment, exercise, or defence of legal claims.
Right to Object
You have the right to object to the processing of your personal data, particularly where such processing is based on the Company’s legitimate interests or carried out for direct marketing purposes.
Right to Data Portability
You have the right to receive the personal data you have provided to the Company in a structured, commonly used, and machine-readable format, and to transmit that data to another organization (or to request that the Company do so, where technically feasible).
 This right applies where processing is based on consent or the performance of a contract and is carried out by automated means.
Right to Withdraw Consent
Where processing is based on consent, you have the right to withdraw that consent at any time.
Right to Lodge a ComplaintIf you are dissatisfied with how the Company handles your personal data, you may lodge a complaint with a data protection supervisory authority in your country of residence or in another jurisdiction where an alleged infringement has occurred.
 You may also submit a complaint to the Company directly through the feedback form on the Website. The Company will review your concerns and respond appropriately.
UPDATES TO THIS POLICY
This Privacy Policy may be updated from time to time.
 By continuing to use our Platforms after any amendments are made, you signify your acceptance of the revised Policy.
 We encourage you to review this Policy periodically to stay informed of any changes.
CONTACTING THE COMPANY
If you have any questions or concerns regarding this Privacy Policy or the Company’s data processing practices, you may contact us using the feedback form available on our Website.
COMPANY DETAILS
LLC Elusso
 Registration No. 1215000018023
 TIN 50323258568
 Address: Office 112, 7 Verkhne-Proletarskaya Street, Odintsovo, Moscow Region, 143006
 E-mail: elusso.msk@mail.ru

Information valid as of 01 October 2025.