REFUND / EXCHANGE POLICY
At LAPEAL, we want every piece you choose to feel precise and intentional.
If something doesn’t meet your expectations, we’ll gladly assist you with a return or exchange — handled with the same care we put into every piece.
Service fees:
• Returns within the UAE — free of charge.
All returned or exchanged items must be in their original condition — unworn, unwashed, and with all tags attached.
For hygiene reasons, we cannot accept returns of underwear once the hygiene seal has been removed.
To request a return, please contact our customer care team within 14 days of receiving your order at lapeal@lapeal-shop.com
Once your return is approved, we will arrange collection and issue a refund to your original payment method within 5–10 business days.
We aim to make the process as effortless and transparent as the experience itself — so that your next LAPEAL piece feels exactly as it should.
At LAPEAL, we want every piece you choose to feel precise and intentional.
If something doesn’t meet your expectations, we’ll gladly assist you with a return or exchange — handled with the same care we put into every piece.
Service fees:
• Returns within the UAE — free of charge.
All returned or exchanged items must be in their original condition — unworn, unwashed, and with all tags attached.
For hygiene reasons, we cannot accept returns of underwear once the hygiene seal has been removed.
To request a return, please contact our customer care team within 14 days of receiving your order at lapeal@lapeal-shop.com
Once your return is approved, we will arrange collection and issue a refund to your original payment method within 5–10 business days.
We aim to make the process as effortless and transparent as the experience itself — so that your next LAPEAL piece feels exactly as it should.
